Make your MR-G warranty more reliable and more convenient. With "Digital Warranty," a premium service for MR-G owners, you can enjoy extended coverage and easily check your warranty information via a smartphone app.
This service allows you to enjoy your MR-G for even longer. By using it in conjunction with the paper warranty card, you can extend the standard 3-year product warranty by an additional 2 years, for a total of up to 5 years of coverage. To register, simply pair your Bluetooth-enabled MR-G with the CASIO WATCHES APP.
Benefits of Registaration
①
Enjoy added peace of mind with a 2-year warranty
②
Access your warranty information anytime on your smartphone
③
Receive warranty service by presenting the app and your warranty
How To Registration
Just Four steps
➀ Install the CASIO WATCHES app and register your MR-G in the app.
➁ Connect your watch to your smartphone.
➂ On the My Watch screen, tap "Premium Production Line Certificate".
④ Your digital warranty will be displayed.
Models coverd by the warranty
This warranty applies to MR-G models with Bluetooth connectivity sold outside of Japan.
FAQ
■What is a Digital Warranty?
It is a digital warranty certificate that allows you to view your warranty details in the linked smartphone app as long as you have your watch; it functions just like a paper warranty certificate.
Currently, this service is available only for select models and in specific regions.■Which models are eligible?
Eligible models are international versions of the MR-G equipped with Bluetooth.■Can I receive Digital Warranty service in Japan?
No. The warranty is valid only for international MR-G models and only in the country where the product was purchased.■If I lose my paper warranty certificate, can I still receive warranty service using only the digital warranty?
Even when using the digital warranty, warranty coverage is subject to the warranty terms and conditions included with your purchase. In addition, you may be asked to provide proof of purchase when requesting repair service. Please keep your sales receipt or other purchase records in a safe place for future reference.■What happens to the warranty if I don’t have a smartphone?
The warranty is valid for three years in the country of purchase, as indicated on the paper warranty card included in the package.■If I use multiple units with a single smartphone, are the warranty periods managed separately?
Each unit is managed individually.■ The digital warranty screen does not appear.
If you purchased a Japanese model, this does not apply, so the screen will not appear.■ The digital warranty start date differs from the purchase date on the paper warranty certificate.
The digital warranty start date is managed separately from the purchase date. Therefore, it may not match the purchase date.■ Will the digital warranty expire if I uninstall the app?
Since we manage the warranty information on our end, it will not expire if you uninstall the app; however, when requesting warranty repairs, we will need to verify your digital warranty certificate within the app.■ Will the digital warranty expire if I upgrade my smartphone model?
Since we manage the warranty information on our end, it will not expire if you upgrade your smartphone model.■If I take my device to a store other than the one where I purchased it, will they still service it if I present the digital warranty certificate?
As long as you are in the country of purchase, repairs can be accepted at stores other than the one where you purchased the device.■Can I have my device repaired in a country other than the one where I purchased it?
The digital warranty is valid only in the country of purchase, so repairs in other countries will be charged.
Download
CASIO WATCHES APP
